Service from the Start - Setting a new standard for service

Our Service from the Start Program offers a range of support packages to protect your Motorola MOTOTRBO™ radios against normal wear and tear, accidental breakage and more. Each package comprises expert repair and technical support, designated turnaround times and access to the latest software updates.

Every day, you count on Motorola mobile radios to keep your business running efficiently and costeffectively. Now, you can protect your Motorola mobile radios against accidental damage, normal wear and tear, and more with one of the most complete service offerings available today. Service from the Start with Comprehensive Coverage.
This unique offering provides seamless coverage at the right price, delivering expanded services at a lower cost-per-year. No matter where in the world you are located, our global support infrastructure ensures fast and dependable turnaround times and prompt telephone technical support. Count on Service from the Start with Comprehensive Coverage for maximum uptime and maximum investment protection for your Motorola mobile computers. Now that’s true peace of mind.

YOU’RE COVERED

Break the display? No problem. Crack the outer casing? No problem. Service from the Start contracts offer comprehensive coverage at no additional cost to protect you from the unexpected. Our plans cover normal wear and tear, as well as repairs to displays,touch screens, plastics, keypads, exit windows, and other internal and external components damaged through accidental breakage.

CHOOSE YOUR TURNAROUND TIME

With Service from the Start with Comprehensive Coverage, your call is answered by a support specialist with expertise in your particular product. If resolution is not achieved with that first call, your issue is immediately escalated to the next support tier for response within the time period designated in your service plan. The Bronze service plan offers repair service with a three-day in-house turnaround and a four-hour response time for escalated support calls. Or, you can upgrade to the Gold service plan for a two-hour response time for support calls and advance replacement — including configuration management and application loading — so your replacement units are ready to go, right out of the box. Add the Battery Refresh option to either service plan and replacement batteries for the devices will be shipped to your door in one simple shipment. We’ll even help you dispose of the old batteries. Whichever plan fits your needs, you’ll get multi-year complete repair coverage that helps eliminate ‘surprise’ repair costs and provides the investment protection you need to reduce your total cost of ownership — true business value.

For more information please contact us or visit our product page